Anyone have a problem with activate the Fizz sim and keep the same phone numbers?

Cherry
Cherry Posts: 5 ✭✭
edited April 2023 in My Mobile

It tooks me 5 days since I contacted to them, and now I still did not get my sollution. So tired of waiting and waiting.

Best Answer

  • Whizz
    Whizz Posts: 22,903 admin
    Answer ✓

    Hello Cherry,
    I am sorry for the situation encountered,
    I have verified your account and we are currently waiting on the technical team to find what is causing the issue.
    The situation is more complex than expected and that is why it is taking longer than usual.
    We sincerely apologise for this inconvenience! 
    As soon as we have news, we will reach out via email with all the details.
    I count on your understanding and patience until this is solved.
    Have a good day!
    -Eugen  

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,817 ✭✭
    edited April 2023

    Hi @Cherry

    Your old provider is still working?

    But here the problem can be on Fizz's side or on the old provider

    Try to contact both support as user is difficult to know where is the problem


    I read someone having problem swapping the SIM but not porting a number

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,712 ✭✭

    The customer service has probably been drowning with tickets in these few days because of the freezing rain and all the damages to the internet lines... The only choice you have is to be patient unfortunately

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