I have no internet

eddieirish Posts: 1 ✭✭
edited April 13 in Internet

How long is going to be down

Best Answer

  • Whizz
    Whizz Posts: 17,911 admin
    Answer ✓

    Hello eddieirish,
    I am sorry for the situation encountered,
    I have verified your account and signals and I can see that everything is working fine at this time.
    Your modem has been offline only for 6 hours on the 9th. 
    Since then the signals have been great.
    If you encounter an issue that requires access to your account, you need to contact customer service in private.
    In the meantime, I advise you to restart the modem in case the @ light on the modem is not green and stable green. 
    To restart the modem, you can disconnect the power cable from the back, wait for 30 seconds then plug it back in.
    Here you can see more details: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    To contact us in private, go to the above FAQ, then click on the green bubble then choose chat.

    Thank you for your understanding!
    Have a good day! :) 


  • Easygolucky
    Easygolucky Posts: 922 ✭✭

    Unfortunately Fizz has not given any updates :/

  • Derr
    Derr Posts: 4,793 ✭✭

    No one knows

  • Easygolucky
    Easygolucky Posts: 922 ✭✭

    people have been monitoring their twitter feed and opening tickets with customer service asking the same thing and no concrete answer has been given

  • Easygolucky
    Easygolucky Posts: 922 ✭✭

    However hydro expects that everyone will have power back tomorrow so hopefully internet follows!!

  • Derr
    Derr Posts: 4,793 ✭✭

    No one knows maybe take a look at the Vidéotron feed on Twitter

  • Derr
    Derr Posts: 4,793 ✭✭

    Good luck…

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 5,260 ✭✭

    My home Internet is back (H8T), not sure for how long though. Enjoying the life again 😄.

  • Derr
    Derr Posts: 4,793 ✭✭

    Good for you!!

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 3,222 ✭✭

    I hope everything is working fine for all of you now...

  • Derr
    Derr Posts: 4,793 ✭✭

    Yes, me too...

This discussion has been closed.