when will you restore the connection?
Best Answer
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Hello Tooreib,
I am sorry for the situation encountered,
I have verified your account and your connection was restored on the 9th of April.
There were maintenance works in your area in order to fix the infrastructure as it was damaged by the ice storm.
You reached out to us and this information was provided to you was well.
If you encounter and other issues, please contact us in private in order to help you.
To reach us in private, you can use these steps: go to the following FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
Click on the green bubble then chat. We will help you there in real time.
Thank you for your understanding!
Have a great day!
-Eugen0
Answers
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@Tooreib have to be patient
they do their best
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Hi @Tooreib
The cable is property of Videotron and technically it is videotron that should fix it.
But you need to be patient, for sure they are working hard, and the CS is overloaded it is difficult to be in contact with them.
Fizz can only signal the problem :(
Sorry but here we are only users
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I am trying to be patient as well but patience has limits 🙂.
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You should follow the Videotron feed on twitter
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Hi @Tooreib
There are many cables damaged by the storm, so I think your problem is related to that. You can try chatting with the support, but they are overwhelmed, so you will have to wait for a long time. Prepare yourself with a lot of patience.
This is the last information from Fizz, which can be found here https://fizz.ca/en/faq/status-services
April 7 2023 1:30 PM Important: Due to poor weather conditions over the last few days, some Fizz members in several Quebec regions are experiencing problems with their Home Internet service. Our technicians are working hard, to re-establish our services, and we will be back online as soon as possible. Please note, that even if the power supply is back in an area, it is possible that telecommunications services remain affected because they too depend on the state of the electrical network. Thank you for your patience.
And this is the last tweet from Videotron, which is the owner of the cable, and it is responsibility to fix. Probably you can follow their feed
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Any update?
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finally we can close this post
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Not sure about that…
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My home Internet is back (H8T), not sure for how long though. Enjoying the life again 😄.
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don't come back to us tomorrow to say false alarm😂
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Hahaha! Good one!
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If I will, I will ask for data gift 😄
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Well you know that you always can count on Sebastien for that!!
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go give you a monopoly game to pass the time😂🤣
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Users start to report the solutions of their cable problem
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Indeed HydroQ looks steady in track... Minimal work still has to be accomplished.... Lucky clement weather is on the horizons
https://infopannes.solutions.hydroquebec.com/info-pannes/pannes/pannes-en-cours
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Is internet connection back now?
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It's probably up and running right now
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I hope so! Otherwise it's gonna be a while
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