Anyone got a hold of Customer Service?
I got charged twice for the same mobile plan and got charged again for another mobile plan, all under the same number.
I've spent over 5hours yesterday trying to get a hold of Customer Service, every time im in Queue, I get stuck when I get to the 2nd position and then the chat closes by itself, now I have to re-open a new chat and I get put back at the back of the line.
I tried contacting them via iMessage and Messenger, no answers.
Should I just chargeback with my credit card? Since I can't get a hold of anyone at Fizz.
Best Answer
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Hello TerryAcen,
Thank you for being part of the Fizz community!
I verified your account and saw that a colleague opened a ticket so the technical team can trigger the refund from their end. You can see the progress on the ticket by going at: My settings -> My tickets.
Once this will be resolved by them, we will inform you via email and you will be able to see the money first in the Fizz account at: My settings -> Transaction history and in your bank statement after a few working days since depends only on your bank.
My advise is not to make a chargeback in this situation. Since the system is automatic, by doing this he will block the plan.
I am counting on your patience and I wish you a great day,
-Georgian0
Answers
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Hi @TerryAcen
Due to the recent weather conditions, thousands of users are experiencing internet problems. As a result, it has become very difficult to get in contact with them. Can I suggest waiting a day or two? Or you can open a ticket, from your account go to My Settings -> Contact form
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Maybe wait a few days, they are probably overwhelmed with problems related to to storm…
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You obviously didn't read my post.
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I was finalizing my post
you can open a ticket, from your account go to My Settings -> Contact form
If you are waiting a day or two, after that you can always contact your credit card institution
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Oh wow that sucks!
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I would chargeback with your credit card if it were me
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It seems like you’ve already tried to reach customer service and they are not responding so charging back your credit card seems like the only option or last option
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However it is true that they may be overwhelmed right now. You could try customer service or the chat again before charging back your credit card but if you are running out of time or don’t want to keep waiting that’s understandable as well
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Since he was charged twice for the same product, I will wait. He can always contact the credit card in a couple of days. Since he can have more problems
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I suppose but what other issues could he have?
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It’s fizz mistake and it’s an error they made
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I totally understand that, but at the same time, just like those customers, I - too waited in the live chat for HOURS just to have the live chat close on me 3x times. Totaling 5hours of waiting just to get no answers.
I was not only charged twice, but charged for a whole another mobile plan I never chose.
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Yeah that’s just wrong and unfair
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Also a complete waste of your time and energy
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But you wrote with the same number?
If it is another number, therefore, you have 2 plans with different numbers, you can always close that one that you are not using you have 15 days of the trial period with full refund if you didn't use more the 50%. https://fizz.ca/en/faq/unsubscribe
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No.
Look, I had a plan 5gb data only. That's it. 24,14$. Paid on March 31.
I got charged again on April 6 for the same plan.
I got charged on April 7 for 36.17$ for a whole other plan.
ALL under the same number.
The other plan is 5GB + Phone / Sms. I never choose that plan ever in my life.
Lastly, why would I be charged twice within a week for the same plan?
This is my second time having problems with mobile services with Fizz, back in January I also had to cancel my line because my service was simply not working and technical support was giving me the runaround for 4 weeks.
My home internet is just fine ! Lol never had a problem. I'm just tired.
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This is definitely a system error.
While in live chat literally type: "Connect to Customer service" and the Bot will redirect you to an agent. You will spend less time in the queue 😄.
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Already did, has no impact on the waiting time, you'll be placed at the end of the Queue, it doesn't give you any priority unfortunately!
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I understand, must be so frustrating… But still, I’d wait a few days before calling your credit card for charge back, you could end up with more problems like no more mobile service at all… Or maybe is it what you want!?!
Good luck pal,
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Yeah at this point this is exactly what I want. Too many headaches.
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They will refund you later.
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I totally understand… still, hope it ends up like you want…
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Another option to contact customer service and to open a ticket with them is from your account
Settings -> Contact forms -> Submit a complaint
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I see, a plan validity is a month, therefore, this is a mistake for sure.
I was suggesting to wait, as I'm unsure if your credit card will reject a future charge from the same company, creating a problem when you internet plan will be renewed. I understand that you want to resolve this issue quickly. If it was happening to me, I would like to be resolved asap.
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Yes I agree
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Yeah lol seems like it. Especially since you already tried the suggestions! And waited
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you are unlucky, try to be posted more
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