My delivery marked as done, but i doesnt receive a simcard

nnnocturn Posts: 1 ✭✭
edited April 13 in My Mobile

My delivery marked as done, but i doesnt receive a sim-card. Address correct. What i can do ?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 11,488 ✭✭
    edited April 7 Answer ✓

    Hi @nnnocturn

    Can you please check on your exterior door? 

    Sometime the delivery man sticks the envelope on this door if he cannot join the person.

    If the delivery of your SIM card is flagged as delivered but you haven’t received it, or if there’s an issue with the delivery of your phone:

    1. Log into your account and go to My settings.
    2. Click on Order history See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours.


    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook:


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