My delivery marked as done, but i doesnt receive a sim-card. Address correct. What i can do ?
Can you please check on your exterior door?
Sometime the delivery man sticks the envelope on this door if he cannot join the person.
If the delivery of your SIM card is flagged as delivered but you haven’t received it, or if there’s an issue with the delivery of your phone:
If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
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Or by private message on Facebook: https://www.facebook.com/fizzca/
contacted support Facebook: https://www.facebook.com/fizzca/
Check your front door, lobby, etc and if it's not there just contact customer service.
tr to chat with support
Did you end up finding the sim card?
I don't think we will find out
You are probably right!
Again, no feedback…
Hello nnnocturn,Thank you for your interest in our services,I have verified your account and I can see that you have contacted us in private in order to fix this situation.We had to verify if the address is the correct on in order to advise further. I would recommend that you buy the SIM card directly from a Couche Tard, Jean Coutu or metro station from a vending machine.Here you can see more details: https://fizz.ca/en/couche-tard-simThank you for your understanding!Have a good one!-Eugen