Can’t access data and I’m having issues sending texts…

Maria Di Matteo
Maria Di Matteo Posts: 9 ✭✭
edited April 13 in My Mobile

Can’t use my data and im’ having issues sending texts

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 11,956 ✭✭
    edited April 7 Answer ✓

    Hi @Maria Di Matteo

    Did you try to reboot the phone

    For the Data try to check the APN

    Make sure you have minutes

    If your plan does not contain any minute, you will not be able to make or receive calls on your phone.

    Several options are available to you in My Account under ''Manage plan'' to regularize the situation:

    Add-ons (Immediate)

    Wallet (Immediate)

    Make changes to this plan (At the end of the payment cycle) 


    Go to My plans

    Restart your phone

    Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds.

    After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your phone to recover its authorization to access the network

    Make sure your phone selects the Fizz mobile network

    IMPORTANT: Before starting this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.


    The steps for enabling your phone to automatically select a network varies depending on the type of phone. Here are two examples:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Cellular → Network Selection


    Does the recipient block calls?

    Check if the recipient(s) has/have blocked your call.

    The person you are calling may have blocked calls from specific numbers, here's how to check if this is the case. 

    Note: This check must be made from the phone of the person you are trying to reach.

    The process for checking if calls are blocked may vary from phone to phone. Here are two examples:

    Android: Phone → Click on the three dots at the top right of your screen → Settings → Block numbers

    iPhone: Settings → Phone → Call blocking & identification 

    Alternate solution: Dial #31# before the number of the person you want to contact.

    This command will mask your phone number, possibly resolving the issue by bypassing the number block.

    Is it a long distance call?

    If it a long distance call, make sure you dial the number and the area code correctly.

    If a digit is wrong or missing, the call cannot be directed correctly to the recipient.

    It is recommended to add the ''+'' sign in front of the full number when making international calls by holding down the zero (0) key, especially when you are travelling.

    Test using a different mobile phone

    If possible, do a test using a different mobile phone.

    If you have access to a phone that is compatible with the Fizz mobile network, insert your Fizz SIM card into this phone and see if you can reproduce the problem. This will tell you if your phone is the source of the problem.

    • If the issue cannot be reproduced and is therefore limited to your phone, it may be necessary to reset your phone to its default settings.
    • If the issue does occur on the second phone, there could be an issue with our systems. Report this issue to one of our customer support representatives

    Conversely, if you do not have access to another phone compatible with the Fizz network but do have access to another active Fizz SIM card with a plan that includes mobile data, insert this card into your phone.

    • If the situation does not occur with this second SIM card, your phone could be the cause. It may be necessary to reset your phone to its default settings.
    • If the situation cannot be reproduced, it may be an issue with the line and/or the original SIM card. Report this issue to one of our customer support representatives.


    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook:


  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,208 ✭✭
    edited April 7

    @Maria Di Matteo

    if you can call restart the phone it should work

    Is there mobile data in your plan?
    1. Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds.
    2. Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network.

  • Derr
    Derr Posts: 4,817 ✭✭

    Did you make any changes lately or did this came out of nowhere?

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 3,222 ✭✭

    @Maria Di Matteo please add more information and if the issue is still there is probably better to contact customer service and open a ticket

  • Derr
    Derr Posts: 4,817 ✭✭

    She never came back...

  • Whizz
    Whizz Posts: 17,987 admin

    Hello Maria Di Matteo,
    I am sorry for the situation encountered,
    I have verified your account and you have 3 lines there. 
    I advise you to contact us in private using the steps provided by Jess_i88b6 in order to provide us with more details.
    Verifying the lines, I did not see any issues there.
    I advise you to restart the phone, turn off your WiFi and test the service using the steps on this FAQ:

    Also, try the troubleshooting steps provided by the other users here as well, as those can help.

    Thank you for your understanding!
    Have a good day!

This discussion has been closed.