Can’t use my data and im’ having issues sending texts
Hi @Maria Di Matteo
Did you try to reboot the phone
For the Data try to check the APN https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If your plan does not contain any minute, you will not be able to make or receive calls on your phone.
Several options are available to you in My Account under ''Manage plan'' to regularize the situation:
Make changes to this plan (At the end of the payment cycle)
Go to My plans
Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds.
After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your phone to recover its authorization to access the network
IMPORTANT: Before starting this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.
The steps for enabling your phone to automatically select a network varies depending on the type of phone. Here are two examples:
Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
iPhone: Settings → Cellular → Network Selection
Check if the recipient(s) has/have blocked your call.
The person you are calling may have blocked calls from specific numbers, here's how to check if this is the case.
Note: This check must be made from the phone of the person you are trying to reach.
The process for checking if calls are blocked may vary from phone to phone. Here are two examples:
Android: Phone → Click on the three dots at the top right of your screen → Settings → Block numbers
iPhone: Settings → Phone → Call blocking & identification
Alternate solution: Dial #31# before the number of the person you want to contact.
This command will mask your phone number, possibly resolving the issue by bypassing the number block.
If it a long distance call, make sure you dial the number and the area code correctly.
If a digit is wrong or missing, the call cannot be directed correctly to the recipient.
It is recommended to add the ''+'' sign in front of the full number when making international calls by holding down the zero (0) key, especially when you are travelling.
If possible, do a test using a different mobile phone.
If you have access to a phone that is compatible with the Fizz mobile network, insert your Fizz SIM card into this phone and see if you can reproduce the problem. This will tell you if your phone is the source of the problem.
Conversely, if you do not have access to another phone compatible with the Fizz network but do have access to another active Fizz SIM card with a plan that includes mobile data, insert this card into your phone.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
@Maria Di Matteo
if you can call restart the phone it should work
Did you make any changes lately or did this came out of nowhere?
@Maria Di Matteo please add more information and if the issue is still there is probably better to contact customer service and open a ticket
She never came back...
Hello Maria Di Matteo,I am sorry for the situation encountered,I have verified your account and you have 3 lines there. I advise you to contact us in private using the steps provided by Jess_i88b6 in order to provide us with more details.Verifying the lines, I did not see any issues there.I advise you to restart the phone, turn off your WiFi and test the service using the steps on this FAQ: https://fizz.ca/en/faq/how-test-my-fizz-lineAlso, try the troubleshooting steps provided by the other users here as well, as those can help.Thank you for your understanding!Have a good day!-Eugen