I still have no internet after the ice storm
Best Answer
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Hello Marsida,
Thank you for being part of the Fizz community!
I just verified your home internet plan. Since yesterday the modem is online and all the signals are in the normal parameters. In case the connection isn't working yet, please unplug the modem from the electrical outlet a few seconds, plug it back and test
For any other questions you can contact us anytime in private, from this link: https://fizz.ca/en/support
I am counting on your understanding and I wish you a good day,
-Georgian0
Answers
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Still no internet after the ice storm
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Hi @Marsida
Please take into consideration that the cable repair takes time, not all the problems are the same.
The customer service agent are overwhelmed with all the requests, sometime they need the power to discover that the cable in broken somewhere else.
Since the cable is videotron property, is videotron that must repair it.
If I can suggest, please be patient they are work very hard to repair all the damage
ps Here we are only suers
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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normal several in the same situation must be patient
you can contact green bubble support inhttps://fizz.ca/en/support
ou facebook https://www.facebook.com/fizzca/
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We have to stay patient…
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Exactly, same here no Internet, waiting.
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let us know when it works
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Thanks for sharing!
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Yes! Keep us updated :) fingers crossed it’s soon
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It was fixed? Let us know how was resolved. Thanks
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Hopefully it comes back soon
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Is fizz up in st.lazare. videotron site says no issues?
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Fizz site no updates since 7th April. Understand if not but need to rule out other problem
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@John Balaam This will give you an idea of the entities of the problem https://downdetector.ca/status/videotron/
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Still no internet in my area oh H3W been waiting for a longtime for an update regarding this .
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Gotta stay patient…
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Same here H9T, no Internet, waiting ☹️
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You should follow the Videotron feed on twitter
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Hi @Marsida
There are many cables damaged by the storm, so I think your problem is related to that. You can try chatting with the support, but they are overwhelmed, so you will have to wait for a long time. Prepare yourself with a lot of patience.
This is the last information from Fizz, which can be found here https://fizz.ca/en/faq/status-services
April 7 2023 1:30 PM Important: Due to poor weather conditions over the last few days, some Fizz members in several Quebec regions are experiencing problems with their Home Internet service. Our technicians are working hard, to re-establish our services, and we will be back online as soon as possible. Please note, that even if the power supply is back in an area, it is possible that telecommunications services remain affected because they too depend on the state of the electrical network. Thank you for your patience.
And this is the last tweet from Videotron, which is the owner of the cable, and it is responsibility to fix. Probably you can follow their feed
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Any update?
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My home Internet is back (H8T), not sure for how long though. Enjoying the life again 😄.
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Good for you!
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