order sim Card

Sciullo_lidia83

I want to order a SIM card but the address is wrong and I can’t revise it.

the postal code doesn’t give the correct address, how do I manually change it.

Whizz

Hello Sciullo_lidia83,

Thank you for being part of the Fizz community!
I verified from my end an by going from the Fizz account at: My mobile -> Activate my SIM -> I don't have one -> I don't find my address you can add the postal code an start the search of your address from there. In case your address doesn't appear in the list, please contact us in private. We may need to add it manually in the system.
You contact us from this link: https://fizz.ca/en/support

The other option is to purchase a SIM from a physical location such as Jean Coutu pharmacies, metro station from Montreal or Couche-Tards. You can find in this link a map with all the sale points: https://fizz.ca/en/prtnr/sim-card

I am counting on your understanding and I wish you a great day,
-Georgian

Jess_i88b6

Hi @Sciullo_lidia83

To correct the address only the support can help you, you need to contact the support, however, today are overwhelmed with the problems related with the weather.

Do you know that you can buy in some stores?

You can check you local Jean coutu pharmacies, couche tard, some metro station etc, check the map here https://fizz.ca/en/prtnr/sim-card

Do you know that you can have 25$ credit at your 2nd payment, if you are using a referral code, at the subscription of your first plan ? Yes you can pick mine, it is the code after Jess_

Or you can pick one here https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Sébastien code ZXEL1

@Sciullo_lidia83

Getting it yourself

• Our SIM cards are available in participating Couche-Tard stores
• We also have vending machines in the busiest stations of the Montreal subway

Here is how to find a point of sale

 

if not contacted the green bubble support https://fizz.ca/en/support

 ou Facebook https://www.facebook.com/fizzca

Jess_i88b6

Hi @Sciullo_lidia83

Don't hesitate to ask any other questions

FizzyFizz JQMPM

Contact Fizz customer service by chat, twitter or whatsapp! They can certainly change it manually for you!