Unable to connect internet suddenly

manokmk_23
manokmk_23 Posts: 1 ✭✭
edited April 2023 in Internet

Hi,

I lost my internet connection today and it says no internet connection and in my modem few lights are not lightning (@ signal). Raised the ticket at 3 hours before but no response yet. Can anyone help me to resolve this issue.

Best Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,909 ✭✭
    edited April 2023 Answer ✓

    Sorry @manokmk_23

    With the actual weather condition, probably a problem nearby and the support should be overwhelmed.



    • Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.

    • Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.

    • Check for service outages: Check Fizz's website or social media channels to see if there are any known service outages in your area. https://fizz.ca/fr/faq/etat-services

    • Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.

    • Check your devices: Ensure that all of your devices are connected to the correct Wi-Fi network and that they are functioning properly.

    • Reset your network settings: Try resetting your network settings on your devices and reconnecting to your Wi-Fi network.

    • Contact Fizz support: If the above suggestions do not solve the problem, contact Fizz support for further assistance.

    Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it 


    Maybe there are works or an issue in your area, I suggest you to contact Fizz support team directly to verify.

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,161 admin
    Answer ✓

    Hello manokmk_23,

    Thank you for being part of the Fizz community!

    Due to the recent weather in the Quebec region, some central hubs are currently affected. As there is no power at the source, the service will not be operational until the situation is remedied.

    Our technicians are aware of the situation and will remedy it as soon as possible.

    I am counting on your understanding and I wish you a good night,

    -Georgian

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