Roaming addon submit returns 500 error.

Options
Inha
Inha Posts: 1 ✭✭
edited April 2023 in My Mobile

My son is in South Korea and could not add a travel add-on asking me try in Canada.

Selected 500MB for $20, and the final page submission returned 500 error in the RPC post. So frustrated. Please resolve it ASAP.

Best Answer

  • Whizz
    Whizz Posts: 20,346 admin
    Answer ✓
    Options

    Hello Inha,
     I am sorry for the situation encountered,
    I have verified your account and everything seems to be ok there.
    Also there are no issues with buying travel add-ons at this time.
    I advise you to try to buy the travel add-on again.
    Follow these steps: My plans>Manage plan> The extras> travel add-on> enter the country name and select the amount of data you need or add money in the wallet for pay for use.
    Here you can see more details: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

    If you still experience the same error, I advise you to log into your account from an incognito page and try the process again.
    If that does not work either, contact us from the FAQ above, click on the green bubble and someone will be with you as soon as possible to help with your issue.
    Thank you for your understanding!
    Have a good day!
    -Eugen 

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,339 ✭✭
    edited April 2023
    Options

    Hi @Inha

    Since you know how to debug a web page, you know that this is, a server problem.

    I would like to suggest waiting an hour to see if it is a temporary problem.

    If you have the same error after an hour or so, you should contact the support.

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,073 ✭✭
    Options

    @Inha

    contact support if it persists

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Jess_i88b6
    Jess_i88b6 Posts: 13,339 ✭✭
    Options
    https://forum.fizz.ca/en/discussion/comment/6685375#Comment_6685375

    @Sébastien code ZXEL1 When you post after me, could you please refrain from copying my answer? If you don't have anything new to add, at least try to make an effort to contribute something original.

  • iceland
    iceland Posts: 2,062 ✭✭
    Options

    Any update on this?

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,573 ✭✭
    Options

    I would contact customer service for this. In chat as other users suggested or you can also use twitter messages or whatsapp

This discussion has been closed.

Categories