Activation pending >6 hours
Hello there. I bought a mobile plan then cancelled it 3 days after. Got refunded and plan is deactivated. Then I got another plan with Canada coverage this time (I could not wait the next cycle to have this option) but after 6 hours it still says Activation Pending. I kept the same SIM and number for both cancelled and new plan.
Restarted the phone and re inserted the sim with no success.
Best Answer
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Hello Horuskov,
Thank you for joining Fizz!
I saw you already contacted us in private. To make sure everything will be completed as soon as possible, I opened a ticket for our technical team to verify the order and make the necessary manipulations so we can retrigger it.
You can see the status of the ticket by going in the Fizz account at: My settings -> My tickets. Also, once the retry will work, we will inform you via email.
I am counting on your understanding and I wish you a great day,
-Georgian1
Answers
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Hi @Horuskov
I will try to contact the support, since here we are normal user and this kind of problem only the support can help you out.
Since you should be able to do it.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Hey Jess thanks for the prompt answer. I contacted the support on Whatsapp already without reply. Should I contact them on Messenger instead?
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better contact support.
Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Whatsapp, facebook you need to wait a couple of hours (they are not interactive method), use the chat
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Ok i contacted you on both platform thanks !
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Just to let you know, when you start the chat, a robot will initially respond, but it will transfer you to a customer representative if you ask for one or if is not able to answer
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Yes I figured it out ^^. Don’t worry.
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Good luck!
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