Modem gateway DHCP was improperly configured after factory reset
Hello! I've been having issues with my internet connection ever since i upgraded to the 200Mbps plan.
The internet would occasionally drop for a few seconds every minute, making internet browsing, gaming, streaming, etc. a pain. Then, towards 1:00 AM, the router would lose connection for a good while. This would persist after changing the coaxial cable, changing modem location, a factory reset, and even after the involvment of a Videotron technician sent by Fizz.
Thankfully, I think I've found the source of the issue.
The modem (CODA-4680-FIZ (2A)) was giving the local ip 192.168.0.10 to multiple devices at the same time, either through ethernet or wifi. the DHCP range, by default, was 0.10 - 0.200.
Changing the range manually seems to have fixed DHCP, but i'd rather use static IPs from now on, at least until the issue is fixed in the gateway's firmware.
Best Answer
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Hi @Alexandros
If you tried the factory reset, it is strange . Did you logged in the browser interface and change the Leasing time?
Usually this is a day or weeks
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
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Or by private message on Facebook: https://www.facebook.com/fizzca/
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Answers
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it seems to have more problem on high speed?
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How is that related to the speed?
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After a factory reset, the leasing time was set to 1 day. Changed it to 30 minutes, waited, and the issue persisted.
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Hi @Alexandros
I will set more to a week, and I will release the IP from each computer and ask for a new one
Do you have other DHCP server at home?
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