hello. All day I’ve been having issues with LTE and cannot use my phone other than wifi if I’m at home
Hello MarcCiminelli,Thank you for being part of the Fizz community!Following the verifications in your account it appears that currently all of your data was used.You can also verify the daily usage from your Fizz account by going at: My plans -> Usage -> Daily usage.For more information you can also verify this FAQ: https://fizz.ca/en/faq/how-do-i-view-my-usage .You can also verify in the phone settings the usage, and in case your phone usage was reset close to the date when your new cycle started, you can compare the results to make sure everything is good.In case you see any differences, you can contact us anytime in private and we can do further verifications there.I am counting on your understanding and I wish you a great day,-Georgian
For me is working without problem
Did you swap your SIM recently?
Did you try to reboot the phone? Or put the SIM in another phone?
These are suggestion from the Fizz's guide
Make sure you are in a zone that has adequate coverage.
See our network coverage map
The Fizz mobile network, like the vast majority of mobile service providers in Canada, is broadcast from fixed antennas on the ground.
It’s normal that the signal will be affected in some places by natural and artificial obstacles.
Artificial obstacles may include:
If the network signal is weak, your phone may be connected to an antenna that is not in an optimal location for you to access the network.
Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds.
Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network.
Make sure your phone is configured to automatically select the Fizz mobile network.
IMPORTANT: Before starting this process, make sure the SIM card is inserted in your device. Otherwise, the Mobile networks menu will not be visible.
The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:
How to access the Fizz wider area network
The position and distance of our partners’ antennas may differ from ours — your mobile experience may improve at locations that are problematic for the Fizz network.
IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.
The steps to follow to reset your network settings will vary depending on the type of device. Here are two examples:
Android: Settings → General management → Reset → Reset network settings
iPhone: Settings → General → Reset → Reset network settings
here its march can be contacted the support
have you changed anything lately
sometimes just a restart solves its small problems