Points for plan payment with referal bonus
Hi, I'm working on getting to level 3 and was sure to finally get it today. I got the Dino badge for 6 months and "paid" for my plan with the referal bonus I accumulated.
Is it normal that I got 0 points for those 2 things?
Jess_i88b6 Posts: 5,534
Not for the payment, you will get 10 points every $ spent
Not all the badge give the same amount of points, but you should get 50 points
From the guide
Badges celebrate the milestones you reach as you make your way through your Fizz journey, and show off your status in the Community Hub. You could earn one, for example, after referring your first Fizz member, or when you celebrate your first year as a member. Badges don’t have any value per se, but do come with a little extra, like bonus points so you progress faster in the My Rewards program.
You should contact the support, to see why you didn't receive the points for the payments
ps Only to be sure, if you pay your bills with referral $ this will not counts
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/0
Sébastien code ZXEL1 Posts: 3,520
sometimes it comes later in the day0
Points are not always awarded immediately, wait a little bit and you should get them.0
I saw myself that there is a gap between the date of payment and points award.0
Wait at least the end of the day. After that, you can probably chat with customer support to have more precise answers0
Yes I agree0
Wait few more days and if the problem persist, just contact the support.0
Thanks, I was just too eager to get the second upgrade slot1
Agree with @Jessy_ref_i88b6. If you "pay" with the "money" received for referrals, then it doesn't give you any points as you literally didn't spend real money 😀.1
Usually they charge you ~3 days before your new billing cycle starts. So you get your points starting 1st day of the new billing cycle.0
Ah ok, makes sense0
Didn't know that! Wow, thank you @Jessy_ref_i88b6 for sharing your knowledge0