Scammed by fizz support?
I've been trying to return a phone under the 15 day warranty since the very beginning of January. The codes you print to have Canada Post scan so that they can print your return label doesn't work. After one month and a half with numerous communications with fizz (and even after filing a complaint, which did nothing), I finally started talking to technical support on Feb. 22, a couple of weeks after my ticket had been "escalated". Finally they said the return had been cancelled somehow, and to just try the online return process again. I did, and the same problem happened, despite printing the new information. It's been 16 days since I told them what happened, and no one has gotten back to me beside a courtesy email I received today saying they were working on it.
Are they just trying to prevent me from returning the phone and scamming me of my money? How can it take over 2.5 months to even send me a valid shipping label. What recourse do I have at this point, a credit card chargeback and leave Fizz for another provider?
tl;dr it's been 2.5 months of me trying to return a phone and all I get back from fizz is "we're working on it". are they scamming me?