Perks not able to take

Dominic A. #36458
edited March 8 in About my account

Hi, I have a lots of 1gb perks but trying to used them I get create a plan? I do have 2 mobility plan on my account but looks like Fizz does not see them....

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 5,534
    edited March 3 Answer ✓

    Hi @Dominic A. #36458

    For this kind of problem, the first thing to try is to remove all the cookie and cache and/or use the browser in private mode. You can also try a different browser.

    Sometime, is a cache problem.

    For the bonus, you cannot apply 4.5 days before the next billing cycle, the perks you can apply without any period restriction

    If this doesn't help, you are better off to contact the support or open a ticket. To open a ticket, go to your account -> My Settings -> Contact form

    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook:


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