Long-distance call disabled

alg
alg Posts: 44 ✭✭
edited March 2023 in My Mobile

My plan currently includes all of my region and country, which is Canada, although I am still unable to make local calls. The operator or voice I hear when I call says "Your current plan does not allow us to connect this call, please sign in to your account to adjust it" even after I have gone already and adjusted it. Does a Fizz community member know if my plan considers I am in fact local when my phone number seemingly identifies under the United States?

Best Answer

  • Whizz
    Whizz Posts: 19,043 admin
    Answer ✓

    Hello alg,

    Sorry to hear about the issue.

    Checking your account I could see that you don`t have any more minutes included in your plan as you had a calls add-on purchased.

    If you wish to make more calls, either adjust your plan to include the unlimited option ( as we see you already did place an order to change your plan ) or purchase another call add-on by following the details found here : https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

    Have a good one,
    -Raul :)

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