Unable to receive 2 factor authentication SMS

edited March 2 in My Mobile

I travelled to France and opened a local bank account.

I provided my Fizz Canadian phone number for 2FA.

While in France, I was able to receive the 2FA code by SMS to log into the bank's website.

Back in Canada, I'm unable to receive these 2FA codes by SMS.

The bank's client support is telling me everything works fine on their end.

Any idea what is causing the issue?

Best Answer

  • Whizz
    Whizz Posts: 16,214
    Answer ✓

    Hello Jojo_dents_Cassées,
    I am sorry to hear that you encounter this situation,
    I recommend that you verify if your phone has the correct SMSC selected on the phone, 
    The number that should be configured there is: 1-438-520-0092.
    To verify if it is that one use these steps for the phone model you have:
    Verification on Android: Applications → Touch the Messaging icon → Context Menu (the three points at the top of the screen) → Settings → More Settings → Text Messages
    Verification on iPhone: Dial *#5005*7672# → Press the key to place the call.
    If the number is not the same, please use these steps to edit it:

    Editing on Android: Dial *#*#4636#*#* from your phone keypad → Phone Information → SMSC: Update with +14385200092 
    Editing on iPhone: Dial **5005*7672*+14385200092# → Press the key to place the call.

    Restart your phone after that.

    Also, try to use a different phone as well to see if the device is not receiving the sms.
    Here you can see some troubleshooting as well:

    In case none of these manipulations help, please contact us in private via chat, by going to the FAQ above> then on the bottom right corner you will see the green bubble where you can contact us directly.

    Thank you for your cooperation and understanding!
    Have a good day!


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