New home internet install

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Marina B. #25474
Marina B. #25474 Posts: 7 ✭✭
edited March 2023 in Internet

My friend submitted a request for home internet installation. The schedule was for Feb 24th. However nobody came to install the modem.

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  • Whizz
    Whizz Posts: 19,104 admin
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    Hello Marina B. #25474,
    I hope this message finds you well. 

     I just verified the situation and I noticed that your friend didn't manage to finish the subscription process the first time, therefore, the appointment was never set. I can see that a subscription order was now placed, and an appointment was set, therefore, everything should go as planned. Our suggestion is to always look for assistance from our customer service, as we are at your disposal 24/7 and we will be more than glad to help. Here is an FAQ on how to contact us https://fizz.ca/en/support#gsc.tab=0.

    Have a good one!
    -Sergiu

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