New home internet install
My friend submitted a request for home internet installation. The schedule was for Feb 24th. However nobody came to install the modem.
Best Answer
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Hello Marina B. #25474,
I hope this message finds you well.
I just verified the situation and I noticed that your friend didn't manage to finish the subscription process the first time, therefore, the appointment was never set. I can see that a subscription order was now placed, and an appointment was set, therefore, everything should go as planned. Our suggestion is to always look for assistance from our customer service, as we are at your disposal 24/7 and we will be more than glad to help. Here is an FAQ on how to contact us https://fizz.ca/en/support#gsc.tab=0.
Have a good one!
-Sergiu0
Answers
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Please contact
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Sorry to hear that, it is possible that the technician who had an appointment with you was unable to show up due to complications with the previous installation.
You can reschedule another appointment yourself from the account by going to My plans → Manage my plan → Appointments. Once 24 hours have passed since the appointment's due date, the Reschedule button will appear there. You can then choose a new date and time that works best for you.
PS. You can reschedule only 24h after the missing appointment
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Please remove your email this is a public forum, you can edit your message clicking on the 3 horizontal dots
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he can go to his account to schedule another appointmen
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
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Thanks for the quick response
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It would be good to let the customer know by email the procedure in the case the technician missed the installation appointment.
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And to send out a confirmation of the scheduled appointment
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For my understanding, they are supposed to email you
Other users reported, a year ago, that the email was wrong, since they state that the customers was not home :(
Probably they fixed/rephrased it
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Anyway, a phone call would help the technician to confirm the appointment with the customer before going to the place or in case he cannot make it to let the customer know. And actually, that was when I have been connected to Fizz back 3 years ago.
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I agree with you, since you cannot stay home all day waiting. Therefore, you are one of the firsts customers.
I forgot to say, that here we are users, and we can only give you suggestions
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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