Why my roaming in NYC is not working?

Dragos V.
Dragos V. Posts: 24 ✭✭
edited March 2023 in My Mobile

This the second time having this issue

I purchased 1GB for the US. My roaming is on. It shows I picked up a service provider here (AT&T). But I have NO internet access. Last summer I had the same problem and Fizz said I need to install the latest SIM card that they will provide me. I did it last fall. Now WHAT?

sent a message on Facebook almost an hour ago. Waiting for a solution. If any…

Best Answer

  • Whizz
    Whizz Posts: 19,043 admin
    Answer ✓

    Hello Dragos V.,
    I am sorry for the situation encountered,
    I have verified your account and I can see that everything is in order there.
    You have bought the correct Travel add-on and you should be able to use it if you have the following:
    > Your roaming data activated;
    >  Your data activated;
    > Connected to either At&T or T-Mobile, depending on the singnal, you should switch between the 2 operators to see which one will provide you a better signal.
    And equally as important as the above, is your APN settings if you have an Android phone.
    Here are the settings you should have on the device: 
    APN: mobile.bm
    MMSC: http://mms.mobile.bm
    MMS proxy: mmsproxy.mobile.bm
    MMS port: 80
    APN type: default,mms,supl
    To find the apn settings go to: Settings → Connections → Mobile networks → Access Point Names → APN.
    More details on this FAQ: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    If you have an apple device, make sure that you have the latest carrier settings and the latest software upgrade. 

    Also, I can see that you have contacted us in private as well.
    I kindly inform you that Facebook Messenger is not a real-time communication channel and as such, our responses may arrive with a short delay in relation to your questions.

    If you want help in real-time, access the chat by going to this FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    Scroll down and on the right hand side you will see the chat bubble.

    Furthermore, the community hub was not created to express your frustration for the service, it is a place where you come to ask for the other community users help. 
    Here are the community guidelines: https://fizz.ca/en/community-user-guidelines

    Thank you for your understanding and patience!
    I wish you a great day!
    -Eugen

Answers

  • zipilgrim
    zipilgrim Posts: 78 ✭✭

    Unfortunately this is unlikely to be something the forums can help with, you'll need to wait for Fizz to answer directly.

    Personally I've found in the past that I can get issues resolved more quickly by going through the website chat rather than Facebook, if you have some time in front of your computer I suggest you try contact them through the web chat.

    Good luck and I hope the issue gets resolved to your satisfaction.

  • Dragos V.
    Dragos V. Posts: 24 ✭✭

    I put this message here because of my frustration with their service. Because it’s not the first time. And that other people see the quality of service. And I am on vacation with family. Not having a computer in front of me.

This discussion has been closed.