Why my roaming in NYC is not working?

Dragos V.

This the second time having this issue

I purchased 1GB for the US. My roaming is on. It shows I picked up a service provider here (AT&T). But I have NO internet access. Last summer I had the same problem and Fizz said I need to install the latest SIM card that they will provide me. I did it last fall. Now WHAT?

sent a message on Facebook almost an hour ago. Waiting for a solution. If any…

Whizz

Hello Dragos V.,
I am sorry for the situation encountered,
I have verified your account and I can see that everything is in order there.
You have bought the correct Travel add-on and you should be able to use it if you have the following:
> Your roaming data activated;
>  Your data activated;
> Connected to either At&T or T-Mobile, depending on the singnal, you should switch between the 2 operators to see which one will provide you a better signal.
And equally as important as the above, is your APN settings if you have an Android phone.
Here are the settings you should have on the device: 
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl
To find the apn settings go to: Settings → Connections → Mobile networks → Access Point Names → APN.
More details on this FAQ: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If you have an apple device, make sure that you have the latest carrier settings and the latest software upgrade. 

Also, I can see that you have contacted us in private as well.
I kindly inform you that Facebook Messenger is not a real-time communication channel and as such, our responses may arrive with a short delay in relation to your questions.

If you want help in real-time, access the chat by going to this FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
Scroll down and on the right hand side you will see the chat bubble.

Furthermore, the community hub was not created to express your frustration for the service, it is a place where you come to ask for the other community users help. 
Here are the community guidelines: https://fizz.ca/en/community-user-guidelines

Thank you for your understanding and patience!
I wish you a great day!
-Eugen

zipilgrim

Unfortunately this is unlikely to be something the forums can help with, you'll need to wait for Fizz to answer directly.

Personally I've found in the past that I can get issues resolved more quickly by going through the website chat rather than Facebook, if you have some time in front of your computer I suggest you try contact them through the web chat.

Good luck and I hope the issue gets resolved to your satisfaction.

Dragos V.

I put this message here because of my frustration with their service. Because it’s not the first time. And that other people see the quality of service. And I am on vacation with family. Not having a computer in front of me.