Internet down

Ngoc N. #13925

Hello,

My internet is down from Wednesday PM, anyone same issue in H1W Montreal ?

Fizz is telling me a technician is working but since Wednesday PM...

Thanks

Whizz

Hello Ngoc N. #13925,
I hope this message finds you well.

I just verified your account and I noticed that the customer service representatives reached back to you in order to schedule an appointment with a technician to verify the situation on-site. Once the dedicated team schedules the appointment, we will be reaching back to you via email with all the details. If you need more information, please feel free to contact us in private. Here is an FAQ on how to do so https://fizz.ca/en/support.

Have a good one!
-Sergiu

Fling

Hi

Start with this simple solution that often solves the problem

1. Unplug the power cable on your Wi-Fi modem.
2. Make sure all the lights on the modem are off once you have unplugged it.
3. Wait ten (10) seconds.
4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.

you can try some of the troubleshooting mentioned in those link

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

At point 3 of the next link Check the status LEDs on your WI-FI modem

This list of the lights of your Wi-Fi modem and the different possible states:

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If you still have the problem contact Fizz support for help

Here's how to contact customer service

https://fizz.ca/en/support

In status of our services you click on Check out the services

Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.

Chatting is the only fast and efficient method because you interact directly with customer service.

Ngoc N. #13925

Thanks, I know by heart know the procedure,

Doing that multiple times per day now.

Contacted support but I only got "technician is working on it" from Wednesday PM.

Sébastien code ZXEL1

hello you can write to Videotron to see if there is a breakdown or your postal code as you will be able to illuminate if there is a breakdown or not

Derr

@Ngoc N. #13925 H1W here too and everything’s fine but I’m with Vidéotron (which is the same company than Fizz though)

Good luck,

Ngoc N. #13925

Thanks, I just tried but they didn't want to give me a status since i'm not client with them.

Derr

Sorry to read that, hope everything ends up well for you…