internet
I don’t have the 120Mbps...where is the problem?
Best Answer
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Hello @Vladimir13 ,
Sorry to hear about the issue!
I checked your Fizz account and modem`s signals and it looks like there were some signals off in recent days.
Try to check the cables and power outlet ( basically test the modem in another power outlet )as our tools indicate that there might be an issue on that side, and also please proceed with a few speed tests via WiFi and ethernet with 1 device connected each time.
A bit more details can be found here : https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
If the issue still persists, please reach our colleagues on Live chat following these details : https://fizz.ca/en/support so they can assist further.
Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.
Thank you for your understanding.
Have a good one,
-Raul
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Answers
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how much do you have. it depends on what area you live in
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and it depends on your cell phone or your computer has wifi sensor
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Post an image of your results, go to fast.com.
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Hi @Vladimir13 ,
This is the forum of discussion for users like you and me. If you’re having technical issues with your modem for instance, you should try to talk with Fizz by chatting with the technical support on the website.
Good luck!
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Hi @Vladimir13
Are you testing using the Fizz's app or your computer?
The computer is connected over wifi or ethernet? Using the wifi connection can be a problem of some kind of interference from your neighbour or the distance from your device and the Fizz's modem. If it is a Wifi problem changing the Wifi's frequency or the modem position can helps.
Did you already try to turn off the modem for 5 minutes?
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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