Managing rewards

SkyHigh88
SkyHigh88 Posts: 138 ✭✭
edited February 2023 in Break Room

Having issues with rewards recently. It keeps giving me an error and i am not able to swap a new reward for the existing one i am using now. Does anyone else having trouble?

Comments

  • Jess_i88b6
    Jess_i88b6 Posts: 13,021 ✭✭

    Hi @SkyHigh88

    My rewards are already applied, therefore I don't know if there is a temporary problem.

    However, can you try to use the browser in private mode?

    In order to be able to swap reward which is in a slot, this one should be active, therefore, if you applied a reward and try to swap before the next billing cycle this will not be possible


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Derr
    Derr Posts: 5,429 ✭✭

    Hi @SkyHigh88

    This is something I found in an earlier post by Amanda, maybe this will help you..

    1. If you want to replace an upgrade that's currently in use, DO NOT CLICK "REMOVE"! This will block you from being able to use the slot for two payment cycles. Instead, just go ahead and apply the upgrade you want to use; it'll ask you which existing one you want to replace, and the switch will occur automatically at the start of the next cycle.

    Good luck!

  • Derr
    Derr Posts: 5,429 ✭✭

    Yes indeed!

  • SkyHigh88
    SkyHigh88 Posts: 138 ✭✭

    I tried swaping it with what i want to use amd it gives me the error as well

  • Derr
    Derr Posts: 5,429 ✭✭

    Hi @SkyHigh88 , did you click « remove » or did you try to apply the new perk directly? It should work with the latter

  • Derr
    Derr Posts: 5,429 ✭✭

    @SkyHigh88 I forgot to ask you if you are within 5 days of the end of your cycle? Because if you are, you are not allowed to make changes to your plan so this is maybe why you are getting an error message.

  • SkyHigh88
    SkyHigh88 Posts: 138 ✭✭

    I am on the new cycle now

  • Derr
    Derr Posts: 5,429 ✭✭

    @SkyHigh88 Ok and? Do you keep getting those error messages?

  • Whizz
    Whizz Posts: 19,046 admin

    Hello @SkyHigh88 ,


    Sorry to hear about the issue!


    Checking your account I could see that you managed to apply a perk yesterday, but at the time of the post, you might have been in the last days of your payment cycle and could not do any changes to your plan.


    Any changes that you do, must be made with 108 hours before the new cycle starts as more details can be found here https://fizz.ca/en/plan-change-policy


    If you still have any issues please reach our colleagues on Live chat following these details : https://fizz.ca/en/support so they can assist further.

    Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.


    Thank you for your understanding.

    Have a good one,

    -Raul

This discussion has been closed.