Activation not working

anotherphonenumber

I am trying to transfer my phone number and I picked a plan, entered all the necessary info, IMEI, old account number and nothing happens, all tabs are greyed out. I can't move on to the next part of the activation.

Whizz

Hello ablounas,

Sorry to hear you had issues with the transfer process, but we verified your account and we could see that you managed to finish it in the very end as we apologize for any possible inconvenience.

Be sure that you test your services following this link : https://fizz.ca/en/faq/how-test-my-fizz-line and if you have any sort of issues with the services, please reach our colleagues on Live chat following these details : https://fizz.ca/en/support  so they can assist further.
Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page. 

Thank you for your understanding.
Have a good one,
-Raul

Derr

Stupid question maybe but, did you order your sim card?

Fling

For some problem whit Fizz website it might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

You can try using another browser such as Firefox or internet explorer or a private browser 

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service

anotherphonenumber

I had not put in my sing card because I need to accept the change with my old carrier.

I tried changing browsers from FireFox to Chrome and still nothing. After I enter my info, all steps are greyed out and can't move forward with the activation.

Fling

@ablounas

My friend has the same situation last weak, she was waiting for a text message from is old carier that never came.

i suggest her to put on ther phone the SIM card from Fizz and reboot her phone. After that her phone was working perfectly whit Fizz.

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service

Andrei_ref_R7VK1

I think you should use either IMEI or your previous provider's account number, not both at the same time.