Give me a HUMAN agent
WHERE IS LIVE CHAT? Can't find it again. I bought a NEW SIM for nearly $20 bucks and I need to MOVE my number onto it NOW please.
Best Answer
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Hello Kathleen P. #33129,
I am sorry for the situation encountered,
I have verified your account and it looks like you want a SIM card swap.
The SIM change can be done only by contacting us via chat.
To reach us via chat, go to this FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
Click on the green bubble on the right corner of your screen then choose chat.
Thank you for your understanding!
Have a good one!
-Eugen0
Answers
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Maybe a change of tone wouldn’t hurt…
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To chat go to https://fizz.ca/en/support and wait for the green bubble in the bottom right corner.
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Hi Katheen,
If your number is currently with another mobile provider, you may be able to transfer your mobile number to Fizz.
Please see this Fizz help FAQ for complete details: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
If your number is already with Fizz, you can change your plan to a new SIM card here. On your account, go to: My Plans >> Manage Plan >> Change SIM card
You can contact Fizz support on Live chat by using any of their FAQs in the Solutions Hub, such as this one: https://fizz.ca/en/faq/lost-stolen-mobile
You just need to open an FAQ help page, and after 10 seconds the chat bubble will appear in the bottom right corner of the page.
p.s. Please do not publish your personal info here on the community forum for all to see.
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BTW you can try to follow these steps to activate your SIM and transfer your number:
https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
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