Plan price does not match service agreement!?!

P_A
P_A Posts: 2 ✭✭
edited February 2023 in About my account

I took advantage of the great discount on plans during the Holidays and switched from 30$/1GB to 25$/1GB. However, the change was only processed beginning of February and the price new price is not applied. Contacted customer support with no big success so far! First ticket has been closed with the mention that my service agreement was wrong!?! Reopened my ticket, but got closed again with, yet another ticket!?! Seriously, this isn’t what I was expecting! Anybody experiencing similar problems managing their plan? The policy about plan change should be clarified to specify when the price is locked. Anybody can answer?

Best Answer

  • Whizz
    Whizz Posts: 18,817 admin
    Answer ✓

    Hello P_A,
    I am sorry for the situation encountered,
    I have verified your account and I can see that the case is being worked on by the technical department.
    I can assure you that they will fix this as soon as possible. 
    You can see the plan change policy here: https://fizz.ca/en/plan-change-policy
    Once you make the plan change from your account, it will apply when the new billing cycle starts. 
    Thank  your for your understanding!
    Have a great day!
    -Eugen 

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