Plan price does not match service agreement!?!
I took advantage of the great discount on plans during the Holidays and switched from 30$/1GB to 25$/1GB. However, the change was only processed beginning of February and the price new price is not applied. Contacted customer support with no big success so far! First ticket has been closed with the mention that my service agreement was wrong!?! Reopened my ticket, but got closed again with, yet another ticket!?! Seriously, this isn’t what I was expecting! Anybody experiencing similar problems managing their plan? The policy about plan change should be clarified to specify when the price is locked. Anybody can answer?
Best Answer
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Hello P_A,
I am sorry for the situation encountered,
I have verified your account and I can see that the case is being worked on by the technical department.
I can assure you that they will fix this as soon as possible.
You can see the plan change policy here: https://fizz.ca/en/plan-change-policy
Once you make the plan change from your account, it will apply when the new billing cycle starts.
Thank your for your understanding!
Have a great day!
-Eugen0
Answers
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Hello! I'm sorry to hear that you are experiencing problems with your plan change. It is important that plan changes are completed efficiently and without problems.
I recommend that you contact customer support again for more detailed assistance. Be sure to provide details about your situation and ask for clarification on the plan change policy.
The customer support representatives will be happy to help you resolve this issue.
Here are the steps to follow in order to contact the service about this matter if it should become necessary:
1-Log in to your account (see top right)
https://zone.fizz.ca/dce/customer-ui-prod/#/account/overview.
2- Any ad blocker in your browser must be disabled.
3-You should be on a help page:
https://fizz.ca/fr/faq/resoudre-un-enjeu
4- The green bubble should appear at the bottom right of the page, click and choose chat.
If the chat bubble still does not appear at the bottom right of the page after a few seconds, it is because the number of pending sessions is greater than the service's processing capacity. At this point, you can leave a message on the other communication channels offered:
By
private message on Facebook/Messenger:
https://www.facebook.com/fizzca
By
private message on Twitter: https://mobile.twitter.com/fizz_ca
And on Whatsapp: (438) 393-5814
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Sorry, didn't have a situation like that. But when you switched from 30$ to 25$, you didn't received an email with the new service agreement/plan price? Maybe you can use that like a proof for the customer service.
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I am in the same boat, changed my plan before prices increased and got a confirmation SMS. On my next billing cycle new price was applied, contacted support, they opened a ticket - no progress so far ☹️.
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Ok, so it seems there is an issue with that.
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Unfortunately it is.
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