Ticket # 217549

François D. 69498
François D. 69498 Posts: 6 ✭✭
edited February 2023 in My Mobile

Hello,

This ticket is no longer required as I have found the answer to the issue today on Chat and in the Frequently Asked Questions page.

"Using a VoLTE compatible SIM card with your Fizz mobile plan means you'll be ahead of the game and ready for VoLTE when it becomes available on Fizz's network."

VoLTE is not yet available but soon.

Best Answers

  • CJ Ref Code B43SA
    CJ Ref Code B43SA Posts: 316 ✭✭
    Answer ✓

    Hello, we're just a bunch of users here, so anything regarding tickets should be dealt with via customer service, either the chat help bubble or via messenger: https://www.messenger.com/t/fizzca

  • Whizz
    Whizz Posts: 23,520 admin
    Answer ✓

    Hello @François D. 69498,

    Thank you for being part of the Fizz community!

    I just verified your account. Please note that normally for the numbers activated after March 16 2022, the VoLTE services should work already. Our technicians are still working in implementing VoLTE for the numbers activated before that date.

    We will keep the ticket and wait for our technical team to provide us more information and a solution. Once we have them we will inform you via email.

    In case you have any other questions in the meantime, you can contact us 24/7 from this link: https://fizz.ca/en/support

    I wish you a great day,

    -Georgian

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