cannot make call from Mexico to canada

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john55
john55 Posts: 3 ✭✭
edited February 2023 in My Mobile

i bought 60 minutes and I have money in wallet but cannot make call. the message in espagnol is telling me that the account i am calling is suspended.

What i am doing wrong?

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  • Whizz
    Whizz Posts: 19,102 admin
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    Hello john55,

    Sorry to hear about the issue!

    Roaming calls are not available outside the Fizz coverage zones, as we are working on that feature still, however from what we saw you purchased an international calls add-on and you reached our colleagues on another channel who explained the matter for you.

    The add-on was deactivated and you also should receive a refund of $6,90 by the end of the day in your Fizz transaction history via My settings - Transaction history and in your bank account in some business days.

    More details on how the Fizz services work can be found here : https://fizz.ca/en/faq/abcs-fizz-mobile-services

    Thank you for your understanding.
    Have a good one,
    -Raul

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