cannot make call from Mexico to canada

john55

i bought 60 minutes and I have money in wallet but cannot make call. the message in espagnol is telling me that the account i am calling is suspended.

What i am doing wrong?

Whizz

Hello john55,

Sorry to hear about the issue!

Roaming calls are not available outside the Fizz coverage zones, as we are working on that feature still, however from what we saw you purchased an international calls add-on and you reached our colleagues on another channel who explained the matter for you.

The add-on was deactivated and you also should receive a refund of $6,90 by the end of the day in your Fizz transaction history via My settings - Transaction history and in your bank account in some business days.

More details on how the Fizz services work can be found here : https://fizz.ca/en/faq/abcs-fizz-mobile-services

Thank you for your understanding.
Have a good one,
-Raul

Jess_i88b6

Hi @john55

This is normal, you cannot make calls when you are outside Canada and USA. https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

As of now, only Travel Add-ons for data are offered. Travel Add-ons to make calls will be available at a later time.

You can use app like TextNow, Fongo, skipe, message, etc, using the DATA

john55

need to contact offices that dont have those app

john55

i pay for 60 minutes coverage latin america