No internet since 15h what now?
We haven't had internet in Villeray since 15h, what should we do? What is happening? We're having aot of difficulty contacting fizz...
Best Answer
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Hello there, MauveMagieCrabe!
Sorry to hear about that!
If your internet connection is not working, and you've tried rebooting your modem yet nothing happened, please check the lights on it and see if the "@" symbol is lit up. In case it is not, there might be something going on with the network itself (outage, faulty coaxial cable) which causes the cutoff.
Judging by the signals, everything is in order with your connection now, but should this happen again, please, contact us directly on our private communication channels so we can assist you as quickly as possible with the matter. https://fizz.ca/en/support
We remain at your disposal!
Take care!
-Ionut0
Answers
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I read other users reporting the same problem, you should contact the support to see if they have an ETA pour de resolution
in the meantime, you can try to turn off the modem for 5 minutes
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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We are all users here, just try to connect with the customer support.
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There is a different similar post here:
https://forum.fizz.ca/en/discussion/2639894/outage-in-montreal-right-now
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