What do paybright want?

Denys Posts: 15 ✭✭
edited February 2023 in Phones

I wanted to buy a phone through paybright, but it can't proceed. Who knows why? What do they want?

The "Help Center" button doesn't work.

Best Answer


  • Fling
    Fling Posts: 8,710 ✭✭

    For some problem whit Fizz website it might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

    You can try using another browser such as Firefox or internet explorer or a private browser 

    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

    Chatting is the only fast and efficient method because you interact directly with customer service

  • Jess_i88b6
    Jess_i88b6 Posts: 13,025 ✭✭
    edited February 2023

    Hi @Denys

    The problem that you have it is with Paybright, therefore, you need to contact the Paybright support if the following doesn't help youl

    As explained here https://helpcenter.affirm.ca/s/paybright?language=en_US&topicId=0TO7V000000qdahWAA

    This likely means that we weren't able to verify your identity automatically through our online checkout, so our team needs to validate your account manually. This process is in place to protect our customers when making a purchase using PayBright.

    If you receive this error, the following steps might help:


    Try clearing the cache and cookies in your browser.

    Try using a different internet connection, browser or device.

    If you continue to receive the same error, please contact us to verify your identity.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,431 ✭✭

    Fizz and Paybright are different companies, so as suggested above, contact Paybright support.

  • Denys
    Denys Posts: 15 ✭✭

    I understand. Paybright ask for a phone number and check something. What exactly?

    I need to know what do they need to proceed?

    Help Center button isn't working. And I'm unable to sign up on the paybright website either.

  • Vasiok
    Vasiok Posts: 1,337 ✭✭

    Well the best option is to contact them and they will provide you the correct information.

  • Whizz
    Whizz Posts: 19,064 admin
    edited February 2023

    Hello @Denys !

    Thank you for your interest in purchasing the phone at Fizz!

    In these kinds of situations, it would be best to contact PayBright directly. Follow this link: https://helpcenter.affirm.ca/s/paybright-contact-us?language=en_US, then select the topic in question, and fill out the form. They can also be contacted through calls, and if you decide to do so, make sure you're doing it within the business hours.

    If there's anything we can help you with, we remain at your disposal.

    Have a wonderful day, take care!


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