Plan coverage

alg
alg Posts: 44 ✭✭
edited February 2023 in My Mobile

The coverage for my current plan is set to Canada and I can't make a call to my local city where I live presently. I am wondering why it does not tell me the "You have dialled a long distance number", instead it says "You're current plan does not allow me to connect this call". Does another community member think this has something to do with calling private versus public numbers?

Best Answer

  • Whizz
    Whizz Posts: 23,458 admin
    Answer ✓

    Hello alg,

    Sorry to hear about the situation encountered!

    As long as that number is located within your coverage area, and you're dialing the number and area code correctly, it should work.

    You can try adding a "+" at the beginning of the whole number to see if it makes any difference.

    If the call is still not going through, please, contact us on our private communication channels so we can do a more in-depth investigation and assist you with this as quickly as possible. To contact us, click on this page: https://fizz.ca/en/support, then click on the chat bubble on the bottom right and select Chat.

    We remain at your disposal, let us know!

    -Ionut

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