No incoming or outgoing calls

Irina G.

Hello, I cannot call and cannot receive incoming calls.

My phone is not in the airplane mode and when I input the sim-card into another phone, the same problem occurs.

Thank you in advance.

Whizz

Hello Irina G. 

Sorry to hear about that!

If the situation still persists, please, reboot your phone and make sure you're connected to the Fizz network. You can check manually, by following these steps: 

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

If nothing changed after this and the calls are still not working, please, contact us directly following the steps provided by the members above. 

This FAQ can help you with relevant information: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

We remain at your disposal, so please, keep us updated.

Have a good one!

-Ionut

Andrei_ref_R7VK1

Try to follow these instructions:

https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

Jess_i88b6

Fizz Call Issues Troubleshoot

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Hello, I cannot call and cannot receive incoming calls with Fizz

My phone is not in the airplane mode and when I input the sim-card into another phone, the same problem occurs.

Thank you in advance.

If you're having trouble making or receiving calls with Fizz, there are a few steps you can try to troubleshoot the issue:

1. Restart your phone: Sometimes, a simple restart can resolve the issue.
2. Check network coverage: Make sure you have good network coverage in your area.
3. Contact Fizz support: If the above steps don't resolve the issue, contact Fizz customer support for further assistance.

If the problem still persists even when you use the SIM card in another phone, it is possible that the issue is with the SIM card or the network service provided by Fizz.

Jess_i88b6

contact Fizz customer service for help by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

EtienneB

! Je suis désolé d’entendre cela. Il peut y avoir plusieurs raisons pour lesquelles vous ne pouvez pas passer ou recevoir d’appels. Hello! I'm sorry to hear that. There may be several reasons why you can't make or receive calls. I suggest you contact Fizz technical support to resolve this issue. The agents can help you diagnose the cause and find a solution for you.

Je vous suggère de contacter le support technique de Fizz pour résoudre ce problème. Les agents peuvent vous aider à diagnostiquer la cause et à trouver une solution pour vous.

 Here are the steps to follow in order to contact the service about this matter if it should become necessary:

1- Log in to your

account (see top right)

https://zone.fizz.ca/dce/customer-ui-prod/#/account/overview. 

2- Any ad blocker in your browser must be disabled. 

3- You should be on

a help page: https://fizz.ca/fr/faq/resoudre-un-enjeu

4- The green bubble should appear at the bottom right of the page, click and choose chat.

If the chat bubble still does not appear at the bottom right of the page after a few seconds, it is because the number of pending sessions is greater than the service's processing capacity. At this point, you can leave a message on the other communication channels offered:

By private message

on Facebook/Messenger: https://www.facebook.com/fizzca

By private message

on Twitter: https://mobile.twitter.com/fizz_ca

And on Whatsapp: (438) 393-5814

Fling

Hi Irina

Did you miss your payment ?