I can't use the data.
Best Answer
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Hello @LLT,
I'm sorry to hear about the situation encountered with your mobile data!
I notice a ticket has already been escalated to the technical team, and this ticket has also been resolved. If your mobile data is still not working or you encounter any other related issue, please, re-open the ticket from your account and let us know!
To reopen the ticket, simply go to "My Settings" -> "My tickets" on your account.
We remain at your disposal, have a good one!
-Ionut1
Answers
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Hi
Have you tried restarting your phone?
Also make sure that the APN settings on your phone are correct - https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If you are outside of Quebec/Ottawa, make sure to enable the roaming option on your phone.
Do know that you can check the data availability of your mobile plan at any time. To see the details of your mobile data along with expiry dates, go to your account here https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan and click on USAGE.
- Go to My Plans in your Fizz account.
- Under the plan you wish to view (if you have more than one) click on See usage.
- This will open the Usage screen, which lists all your gifts, Add-Ons, Rollovers, etc. The blue arrow will tell you which data bucket you are currently using. On the right hand side you can see how many days are left for your gifted data.
If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Where are you right now?
If you are in the United States, you first need to subscribe to the Canada + USA plan at least 5 days before the end of the current billing period, so you can use your data during the following billing period. You can choose to buy data or calling time to use in the USA.
Once in the USA, you need to activate roaming and choose a mobile provider, preferably T-Mobile.
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Hello @LLT!
I'm sorry to hear that you are experiencing problems with your data. This could be due to a variety of reasons, such as an area without coverage, a configuration issue or a technical error.
It is always best to check with Fizz for a faster and more efficient resolution. You can contact them using their online support or by calling their customer service for more help.
Hopefully you will be able to resolve this issue soon.
Here are the steps to follow in order to contact the service about this issue should it become necessary:
1- Log in to your
Account (see top right)
https://zone.fizz.ca/dce/customer-ui-prod/#/account/overview.
2- Any ad blocker in your browser should be disabled.
3- You should be on
a help page: https://fizz.ca/fr/faq/resoudre-un-enjeu
4- The green bubble should appear at the bottom right of the page, click and choose chat.
If the chat bubble still does not appear at the bottom right of the page after a few seconds, it means that the number of pending sessions is greater than the service's processing capacity. At this point, you can leave a message on the other communication channels offered:
By private message
on Facebook/Messenger: https://www.facebook.com/fizzca
By private message
on Twitter: https://mobile.twitter.com/fizz_ca
And on Whatsapp: (438) 393-5814
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