Transactoin PDF Invoice is not formatted correctly on chrome

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turtle
turtle Posts: 2 ✭✭
edited January 2023 in My Mobile

Downloading a transaction invoice into PDF produces a wrongly formatted PDF. Text is not properly aligned and font are distorted, the information is not presented correctly. Overall formatting is not presentable. I have noticed this issue on Chrome browser.

I have attached a screenshot.

Thank you

format_wrong.jpg


Best Answer

  • Whizz
    Whizz Posts: 19,209 admin
    Answer ✓
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    Hello turtle,

    Sorry to hear about the issue.

    Please try to use other browsers to see if you can replicate the situation, and if the issue does persist on other browsers, we invite you to possibly use another PDF software tool to confirm once again if the issue is related to the format of the document or it`s something else related to how specific readers work with the document in question.

    On the last note, should the issue indeed persist, please reach our colleagues on Live chat following these details : https://fizz.ca/en/support so they can assist further.
    Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.

    Thank you for your understanding.
    Have a good one,
    -Raul

     

Answers

  • EtienneB
    EtienneB Posts: 217 ✭✭
    edited January 2023
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    Hi

    , sorry to hear that you are having problems with the formatting of your PDF invoices. It's really weird that this is happening, but there might be a solution.

    There are two things you can try:

    Try using another web browser, such as Firefox or Safari, to download your invoice. This may solve the formatting problem.

    If the problems persist, you can contact the Fizz support team for help. They can check the problem and find a solution for you.

    I hope this helps!

    Here are the steps to follow in order to contact the service about this issue if it should be necessary:

    Log in to your account (see top right) https://zone.fizz.ca/dce/customer-ui-prod/#/account/overview. 

    Any ad blocker in your browser must be disabled.

    You should be on a help page: https://fizz.ca/fr/faq/resoudre-un-enjeu

    The green bubble should appear at the bottom right of the page, click and choose chat. If the chat bubble still does not appear at the bottom right of the page after a few seconds, it is because the number of pending sessions is greater than the processing capacity of the service. At this point, you can leave a message on the other communication channels offered:


    By private message on Facebook/Messenger: https://www.facebook.com/fizzca


    By private message on Twitter: https://mobile.twitter.com/fizz_ca


    And on Whatsapp: (438) 393-5814

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