Activation: how long does it take to get the text message from your former service provider?

Philsterspeed
Philsterspeed Posts: 1 ✭✭
edited January 2023 in My Mobile

Is this something fairly automatic or is there a longer delay? I activated my SIM this morning, it is now evening and still no text message from Videotron (with my former SIM card still in my phone as per instructions).

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello Philsterspeed,
    Thank you for reaching out. 

    I just verified your account to see what exactly happened and I noticed that your transfer order was not properly registered, and we will need to forward a ticket to our technical team, to correct it. 
    I would kindly ask you to reach out to us in private, and ask the customer service representatives to open a ticket for you. Here is an FAQ on how to contact us https://fizz.ca/en/support#gsc.tab=0. 

    Have a good one!
    -Sergiu

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,876 ✭✭
    edited January 2023

    Hi @Philsterspeed

    From this guide https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

    The transfer authorization request sent by text by your current provider must be answered by the set deadline. If not, it will be automatically cancelled, and you’ll have to submit a new request.

    If you haven’t received the transfer authorization request, you'll need to contact your current provider directly to address the issue.

    Remember, your Videotron plan must be active

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,123 ✭✭

    If I remember correctly for me the confirmation SMS came pretty quick, in about 2-3 minutes maximum.

  • EtienneB
    EtienneB Posts: 217 ✭✭

    Salut @Philsterspeed

    Activating your SIM card may take some time, depending on your previous service provider. 


    It can take anywhere from a few hours to several days for you to receive the confirmation message from your previous service provider. It is important to note that this depends on their own activation process.


    You may have to wait a little longer to receive the confirmation SMS. If you have not received a message after a while, you can contact Fizz directly for assistance. 


    Here are the steps to follow in order to contact the service about this matter if it should become necessary:

    1- Log in to your account (see top right) https://zone.fizz.ca/dce/customer-ui-prod/#/account/overview. 

    2- Any ad blocker in your browser must be disabled. 

    3- You should be on a help page: https://fizz.ca/fr/faq/resoudre-un-enjeu

    4- The green bubble should appear at the bottom right of the page, click and choose chat.

    If the chat bubble still does not appear at the bottom right of the page after a few seconds, it is because the number of pending sessions is greater than the service's processing capacity. At this point, you can leave a message on the other communication channels offered:

    By private message on Facebook/Messenger: https://www.facebook.com/fizzca

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    And on Whatsapp: (438) 393-5814

This discussion has been closed.

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