Did not receive the SIM card?
Best Answer
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Hi Syedq,
Here you are talking to users like you and Fizz will not answer you on the forum
You can contact Fizz customer service for help by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
Have a nice day
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Answers
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Syeda
Where can you see your Fizz order history?
Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see what you purchased, when, and see the delivery status for each order.
Your Order history does not list your Fizz plan payments and transactions (it only contains placed orders that were shipped). To view your plan payments and transactions, see Where can I see my Fizz plan payments?
To see a list of all your past Fizz orders click here:
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There may be a delay in the delivery of your SIM card. You should receive an order confirmation email with the delivery details of your order. It is also possible that there was a problem with the delivery address or that the order was delayed for some reason. You should check the status of your order by logging into your Fizz account or contact Fizz customer service for delivery information.
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Hello Syeda,
I am sorry to hear about this situation.
I can see that this situation was solved with our support team.
Don't hesitate to reach us again if necessary.
Have a lovely day,
-Alex0
