Did not receive the SIM card?

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Syeda
Syeda Posts: 1 ✭✭
edited January 2023 in My Mobile

Hi

I ordered my SIM card on 3rd, Jan. 2023 but didn’t receive yet.

Order # 7087587522

date 03.01.2023

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Answers

  • Fling
    Fling Posts: 8,838 ✭✭
    edited January 2023
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    Syeda


    Where can you see your Fizz order history?


    Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see what you purchased, when, and see the delivery status for each order.

    Your Order history does not list your Fizz plan payments and transactions (it only contains placed orders that were shipped). To view your plan payments and transactions, see Where can I see my Fizz plan payments?

    To see a list of all your past Fizz orders click here:

  • EtienneB
    EtienneB Posts: 217 ✭✭
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    There may be a delay in the delivery of your SIM card. You should receive an order confirmation email with the delivery details of your order. It is also possible that there was a problem with the delivery address or that the order was delayed for some reason. You should check the status of your order by logging into your Fizz account or contact Fizz customer service for delivery information.

  • Whizz
    Whizz Posts: 19,515 admin
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    Hello Syeda,

    I am sorry to hear about this situation.
    I can see that this situation was solved with our support team.
    Don't hesitate to reach us again if necessary.

    Have a lovely day,
    -Alex 

This discussion has been closed.