refund

Kailiu

I ported my mobile from fizz to another January 17, 202. My plan cycle started January 17, however, the payment was already taken from my account on January 14.

Can I get refund?

Whizz

Hello Kailiu,

Since the transfer request was made on the same day your plan was renewed a refund is not possible in this situation.
You should have made the transfer request at least 24 hours before the renewal date or wait until the end of the new cycle to make the transfer request. 

Have a lovely day,
-Alex

Andrei_ref_R7VK1

We are all users here, you need to contact customer support to solve this.

To chat in direct:

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait several seconds for the green bubble

• Choose the option chat