how long does it take for the ticket to be resolved ??

Bahna Posts: 2
edited January 21 in About my account

Hey I've been waiting for 5h to get my sim activated , I created a ticket at 1pm and still nothing. Can you please help , I looked online and nobody waited for that long.. Plus they won't accept to refund the money, not until it activates.

Best Answer

  • Whizz
    Whizz Posts: 16,224
    Answer ✓

    Hello Bahna,
    I am sorry to hear that you encounter this situation,
    I have verified your account and I can see that you have 1 SIM activation that was not completed in the system and for that we have escalated a ticket to have the matter solved.
    We will send you news via email in regards to the ticket as soon as the technical team finish their investigation on the case and provide a solution.
    In regards to the refund, once the ticket is solved, you will receive a refund if you decide to cancel that plan, as it is in the first 15 days trial period of your subscription.
    I assure you that we are doing everything we can to solve the issue as soon as possible.
    I count on  your understanding and patience!
    Have a good one!


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