I have setup two plans with 2 different numbers in error.
Because of this error, I cannot logout of my wife's account. Can you please help me to fix this. I am 80 years old and I am sure I did not follow the procedure correctly some how. If I can logout of my wife account I will be able to login to my own account and make the corrections? Sorry and thank you for your help. These 2 phones are used solely between my wife and I .
Fling Posts: 7,425
Here you talk to users like you
To contact Fizz customer service for help open this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
You would need to provide a few more details, but honestly, you're probably indeed better off speaking with customer service, but you'll have to do it over chat, I highly suggest over Facebook: https://www.messenger.com/t/fizzca0
Andrei_ref_R7VK1 Posts: 882
If I understand it correctly, you wanted to create one account with 2 phone numbers on it, but by mistake you have created 2 separate accounts. If so, unfortunately it is now too late to correct this mistake as FIZZ doesn't have this possibility to combine or to separate existing accounts.
As a workaround, you can switch one number (e.g. your wife's one) to a different provider for a short period of time. After that login to your account and move it back to FIZZ by following these steps (skip "Order a new SIM" as you already have it):
Hello denis C. 64311,
I am sorry to hear that you encounter this situation,
If you want to log into your account as well, you can do it from an incognito page on your browser.
Also, if you are still unable to log out, you can delete cache and cookies on your browser. That will fix the issue however, beware that any other login details you might have saved will be deleted as well for the browser in question.
We would like to discuss this situation with you in private in order to have more information and provide a adequate solution for your trouble.
To reach us in private, you can use the steps Fling offered above.
Thank you for your understanding!
Have a good one!