I have setup two plans with 2 different numbers in error.

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denis C. 64311
denis C. 64311 Posts: 1 ✭✭
edited February 2023 in My Mobile

Because of this error, I cannot logout of my wife's account. Can you please help me to fix this. I am 80 years old and I am sure I did not follow the procedure correctly some how. If I can logout of my wife account I will be able to login to my own account and make the corrections? Sorry and thank you for your help. These 2 phones are used solely between my wife and I .

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  • CJ Ref Code B43SA
    CJ Ref Code B43SA Posts: 307 ✭✭
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    You would need to provide a few more details, but honestly, you're probably indeed better off speaking with customer service, but you'll have to do it over chat, I highly suggest over Facebook: https://www.messenger.com/t/fizzca

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 7,091 ✭✭
    edited January 2023
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    If I understand it correctly, you wanted to create one account with 2 phone numbers on it, but by mistake you have created 2 separate accounts. If so, unfortunately it is now too late to correct this mistake as FIZZ doesn't have this possibility to combine or to separate existing accounts.

    Source:

    As a workaround, you can switch one number (e.g. your wife's one) to a different provider for a short period of time. After that login to your account and move it back to FIZZ by following these steps (skip "Order a new SIM" as you already have it):

    https://fizz.ca/en/faq/how-do-i-add-plan-to-my-account

    https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

  • Whizz
    Whizz Posts: 20,650 admin
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    Hello denis C. 64311,
    I am sorry to hear that you encounter this situation,
    If you want to log into your account as well, you can do it from an incognito page on your browser.
    Also, if you are still unable to log out, you can delete cache and cookies on your browser. That will fix the issue however, beware that any other login details you might have saved will be deleted as well for the browser in question.
    We would like to discuss this situation with you in private in order to have more information and provide a adequate solution for your trouble.

    To reach us in private, you can use the steps Fling  offered above. :)
    Thank you for your understanding!
    Have a good one!
    -Eugen

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