2 weeks+ without an update on support ticket

martinc
martinc Posts: 4 ✭✭
edited January 2023 in Phones

Your support team still on holidays?

Ticket #211389 - In Progress
Last Update: 2022/12/30 - 11:28 am


Best Answer

  • Whizz
    Whizz Posts: 19,064 admin
    Answer ✓

    Hello martinc,
    I am really sorry for the situation you have encountered,

    I have verified the ticket in question and I can see that the technical team is working on fixing the issue. The issue appears to be more complicated than we initially expected and it requires more time for them to fix it.
    If you would like more details on your ticket, the Community Hub is not the place to ask for help.
    The members here do not have access to this information.
    In case you want an update, please contact our customer support team.
    You can use this link to do so:https://fizz.ca/en/support
    I assure you that the situation will be solved as soon as possible and we will reach you back by email with all the details to this specific case.

    Thank you for your understanding!
    Have a good day!
    -Eugen 

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,431 ✭✭

    Unfortunately it was like this for many of my tickets, but they are working in background. Just chat with them to have an update if you want.

This discussion has been closed.