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Mama613
Mama613 Posts: 1 ✭✭
edited January 2023 in About my account

I was rewarded a free month of service. Was told it would be applied automatically when my month comes to.

Well it hasn't and I'm stuck with no service I've lost so much businesses in the last 2 days.

Help !!!

It's taking so long to get an answer

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  • Whizz
    Whizz Posts: 19,104 admin
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    Hello Mama613 

    Sorry to hear about what happened with your account. I see that my colleague has already escalated the issue to the technical team so that they can see what has happened. 

    Rest assured that we will reach back to you through the email registered on y once they provide us with an update. 

    Have a good one!

    -Paul

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,448 ✭✭
    edited January 2023
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    Only support can help you in this situation. We are the users here.

    I had similar situation with "1 month free" Perk, it didn't apply. I contacted support and after 2 months of back and forth it was reactivated and I could successfully use it.

This discussion has been closed.