Phone Color changed by itself after confirmation

Monira Posts: 1 ✭✭
edited January 2023 in Phones

I ordered a new phone, I am very sure that I chose deep purple color, but after approval and confirmation, it showed that the chosen color was space black.. I didn't choose that.. How to modify the color before shipping?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,025 ✭✭
    Answer ✓

    Hi @Monira

    You need to contact the support as soon as possible

    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook:


  • CJ Ref Code B43SA
    CJ Ref Code B43SA Posts: 288 ✭✭
    edited January 2023

    Definitely write to custom service directly, there's no way any user here can help with that, this is a community forum.

  • Telephono
    Telephono Posts: 35 ✭✭

    That sounds very weird!

  • Whizz
    Whizz Posts: 19,062 admin

    Hello Monira,

    I am sorry to hear about this.
    I can see that you contacted our support team and a solution was provided.
    Don't hesitate to reach us again if you need assistance.  

    Have a lovely day,

This discussion has been closed.