Phone Color changed by itself after confirmation

Monira

I ordered a new phone, I am very sure that I chose deep purple color, but after approval and confirmation, it showed that the chosen color was space black.. I didn't choose that.. How to modify the color before shipping?

Jessy_ref_i88b6

Hi @Monira

You need to contact the support as soon as possible

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

CJ Ref Code B43SA

Definitely write to custom service directly, there's no way any user here can help with that, this is a community forum.

Telephono

That sounds very weird!

Whizz

Hello Monira,

I am sorry to hear about this.
I can see that you contacted our support team and a solution was provided.
Don't hesitate to reach us again if you need assistance.  

Have a lovely day,
-Alex