canada usa package
Best Answer
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Hello lyma,
I am sorry to hear about this.
Please make sure your roaming is turned On and that you are connected to Fizz.EXT network.
Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
If the situation persists please reach our support team.
Have a good one,
-Alex0
Answers
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Hi @lyma
Please try adding 1 or +1 to your number
Did you know that when you modify a plan, this will be operational the next billing cycle?
As of July 2022, if you are travelling in the United States, including Puerto Rico and the U.S. Virgin Islands, only the LTE network is available. This means that until springtime 2023, calling may not be possible based on your situation.
When will this issue be resolved?
All depends on your situation.
> If you became a mobile member BEFORE March 16, 2022.
Calling will be possible again by spring 2023 when Fizz offers VoLTE on its own network. At that time, using a VoLTE certified phone updated with the latest software update and activated with a VoLTE compatible SIM card will allow you to make calls when in the United States.
> If you became a mobile member ON or AFTER March 16, 2022.
Your plan should already be activated with a VoLTE compatible SIM card. If you are using a VoLTE-certified phone updated with the latest software update, calls and texts will work in the U.S. If it is not, you will only have access to your mobile data.
See the list of certified phones
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