canada usa package

lyma
lyma Posts: 1 ✭✭
edited January 2023 in My Mobile

I have change my cell for canada usa package but I am still in canada and I can't call my home phone number in quebec ??

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Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 12,946 ✭✭
    edited January 2023

    Hi @lyma

    Please try adding 1 or +1 to your number

    Did you know that when you modify a plan, this will be operational the next billing cycle?


    As of July 2022, if you are travelling in the United States, including Puerto Rico and the U.S. Virgin Islands, only the LTE network is available. This means that until springtime 2023, calling may not be possible based on your situation.

    When will this issue be resolved?

    All depends on your situation.

     

    > If you became a mobile member BEFORE March 16, 2022. 

     

    Calling will be possible again by spring 2023 when Fizz offers VoLTE on its own network. At that time, using a VoLTE certified phone updated with the latest software update and activated with a VoLTE compatible SIM card will allow you to make calls when in the United States. 

     

    > If you became a mobile member ON or AFTER March 16, 2022.

     

    Your plan should already be activated with a VoLTE compatible SIM card. If you are using a VoLTE-certified phone updated with the latest software update, calls and texts will work in the U.S. If it is not, you will only have access to your mobile data.

    See the list of certified phones

    https://fizz.ca/en/faq/compatible-devices#3

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