Message error activation

isabellebussieres_ Posts: 1 ✭✭
edited January 2023 in About my account

I have accidentally blocked my old sim card and my new sim card while trying to change them. Every time I go on the activation section on the message, I get an error message: “ Unfortunately, we couldn’t save your previous selection. Please resubmit your order”. I tried to clear my history and cache on Safari but nothing works and I have no sim card working.

Best Answer

  • Whizz
    Whizz Posts: 18,431 admin
    Answer ✓

    Hello isabellebussieres_,
    I am really sorry to hear about that,
    In order to change the SIM card, you will have to contact us via chat using this link:
    Once there, click on the green bubble and then choose chat.
    We will have to secure the account first and then we will proceed with the SIM card change.
    A SIM card change, can't be done by you if you have lost it, damaged it, or locked it. 
    This option remains with the customer service.
    Thank you for your understanding!
    I wish you a great day!


  • Jess_i88b6
    Jess_i88b6 Posts: 12,870 ✭✭
    edited January 2023

    Hi @isabellebussieres_

    If I understood correctly, you want to swap the SIM card of an active plan.

    Only the support can do that, be prepared to send them a copy of an ID and credit card associated to your account.

    I will suggest deleting the middle 8 numbers of your credit card, since the support should be allowed to see only the first 4 or the last 4 digits

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