Free month on mobile plan still says pending after a month and I still got charged...
Hey,
I started a mobile plan on Dec 4th 2022 and activated a "1 month free mobile plan" perk that I had from having previously started an internet plan.
I figured that the perk would come into effect in January and I would not have to pay however I still got charged for January and upon looking at the (still "pending") perk on my account it says it would be activated for the payment on 2022/12/19 which I find confusing.
Has this happened to anyone else? Let me know if I should contact customer support...
Best Answer
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Hello @BenjMcWenj ,
Thank you for reaching out. We are sorry to hear about this situation and I can assure you that we are here for you. I just verified your account and I noticed that you already discussed this with one of our customer service representatives and a ticket was forwarded to our technical team. The ticket is still under investigation, therefore, as soon as we receive more information from them, we will immediately reach back to you via email. If you need to get back to us, you can always do so by following the instructions on this FAQ.
Have a good one!
-Sergiu
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Answers
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Yes, it happened to me, it was applied but my account got charged and my Perk expired. I contacted support and after 2 months of back and forth it was reactivated back and I managed to finally apply it successfully.
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