Active 1 month free but...

Alzakiel
Alzakiel Posts: 6 ✭✭
edited December 2022 in My Mobile

They still charged my credit card for this month ? So how does that work actually ?

Best Answer

  • Whizz
    Whizz Posts: 19,043 admin
    Answer ✓

    Hello Alzakiel,

    I'm sorry to hear about this situation and I can assure you that we are here to help you out. The perks we offer are yours to use and take advantage of, therefore, we will do our best to solve this situation. In order to do so, I will need you to reach out to us in private, so we can discuss more details about this matter. Here is a webpage you can use to contact us in private https://fizz.ca/en/support.

    Have a good one!
    -Sergiu

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,021 ✭✭

    Hi @Alzakiel

    Did you activated your perks?

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Facebook: https://www.facebook.com/fizzca/

  • Alzakiel
    Alzakiel Posts: 6 ✭✭

    Yes like i said it show as ''Active'' and just to make sure i also checked if it added days but it only say 31 Days left till next payment.


  • Jess_i88b6
    Jess_i88b6 Posts: 13,021 ✭✭

    @Alzakiel

    I will expect to be in your next billing cycle. if you have activated it at least 4.5 days before the end of your cycle, and you end up been charged, I will contact the support to let them check. Here we are normal users

  • Alzakiel
    Alzakiel Posts: 6 ✭✭
    edited December 2022

    I joined during last month, i just hit 1 month and pretty much activated it right when i joined Fizz. So yeah mostly asking because i was wondering if there was something i didn't understand about how it work or if i was about to need to contact Fizz directly.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,421 ✭✭

    I had the same issue, it was not activated when my next billing cycle started and expired. Contacted support and after 2 months of back and forth the Perk was reactivated back. I activated it and waiting for it to be applied on the next billing cycle 🤞.

    In your case try to ask for refund maybe.

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