Active 1 month free but...
Whizz Posts: 16,240
I'm sorry to hear about this situation and I can assure you that we are here to help you out. The perks we offer are yours to use and take advantage of, therefore, we will do our best to solve this situation. In order to do so, I will need you to reach out to us in private, so we can discuss more details about this matter. Here is a webpage you can use to contact us in private https://fizz.ca/en/support.
Have a good one!
Did you activated your perks?
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Yes like i said it show as ''Active'' and just to make sure i also checked if it added days but it only say 31 Days left till next payment.0
I will expect to be in your next billing cycle. if you have activated it at least 4.5 days before the end of your cycle, and you end up been charged, I will contact the support to let them check. Here we are normal users0
I joined during last month, i just hit 1 month and pretty much activated it right when i joined Fizz. So yeah mostly asking because i was wondering if there was something i didn't understand about how it work or if i was about to need to contact Fizz directly.0
I had the same issue, it was not activated when my next billing cycle started and expired. Contacted support and after 2 months of back and forth the Perk was reactivated back. I activated it and waiting for it to be applied on the next billing cycle 🤞.
In your case try to ask for refund maybe.1