Why is it so complicated to buy travel add on?

Pierre G. 51111
Pierre G. 51111 Posts: 1 ✭✭
edited December 2022 in My Mobile

I went to the travel add on sub-menu, it tells the price BUT I couldn't biy, I had to go to a completely different sub-menu to buy, it took two persons 10 min to buy a simple add on, poor website design

Best Answer

  • Whizz
    Whizz Posts: 19,062 admin
    Answer ✓

    Hello Pierre G. 51111,

    I'm sorry to hear that you experienced some difficulties purchasing the Add-on you desired, however, I can assure you that we are always trying to improve our services and provide our customers with the best Fizz journey possible. This also applies to the website, as we always try to make it as accessible as we can for everyone. Please note that we are always here for you and we will happily help you out in situations like this if you reach out to us. Here are some more details on how to do it https://fizz.ca/en/support.

    Have a good one!
    -Sergiu

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