unknown payment charged to my credit card

leah55
leah55 Posts: 3 ✭✭
edited December 2022 in My Mobile

Hi

I noticed that a payment of $75 was charged to my credit card today from Fizz and I have no idea what it is for.

Please advise

Best Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 12,844 ✭✭
    Answer ✓

    Hi @leah55

    Here we are users, please contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option ? chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 18,407 admin
    Answer ✓

    Hello there leah55 

    You can reach out to us by visiting our Support page and click on the green bubble with the message icon on it. Pressing it will give you the option to reach out to us through Facebook messenger and our official chat. For this situation I recommend to reach out to us in chat since if we will need to take action we will require some documents. 
    In this case the chat will be the best choice. 

    Here's the support page: https://fizz.ca/en/support

    Have a good one!
    -Paul

Answers

  • J_L_79471_ref_F77OI
    J_L_79471_ref_F77OI Posts: 122 ✭✭
    edited December 2022

    @leah55

    Go to your account, My sttings/Transaction history. If it's legit you'll see it there. Otherwise contact Fizz by chat, and eventually your credit card cs.

    click the green dot at the bottom right of the page, then the chat option.

  • leah55
    leah55 Posts: 3 ✭✭

    Hi


    The payment is not in my transactions history and I cant figure out how to get a hold of a Fizz employee without posting here ????

    Please help

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