unknown payment charged to my credit card
Jess_i88b6 Posts: 4,013
Here we are users, please contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Facebook: https://www.facebook.com/fizzca/0
Whizz Posts: 16,240
Hello there leah55
You can reach out to us by visiting our Support page and click on the green bubble with the message icon on it. Pressing it will give you the option to reach out to us through Facebook messenger and our official chat. For this situation I recommend to reach out to us in chat since if we will need to take action we will require some documents.
In this case the chat will be the best choice.
Here's the support page: https://fizz.ca/en/support
Have a good one!
J_L_79471_ref_F77OI Posts: 56
Go to your account, My sttings/Transaction history. If it's legit you'll see it there. Otherwise contact Fizz by chat, and eventually your credit card cs.
click the green dot at the bottom right of the page, then the chat option.0
The payment is not in my transactions history and I cant figure out how to get a hold of a Fizz employee without posting here 😱😱😱😱