Payment Issue

Riadh S. #33443
Riadh S. #33443 Posts: 2 ✭✭
edited December 2022 in Internet

My account has been suspended due to payment failed as my credit card has been expired and couldn't add a new credit card as I reached the maximum amount of credit cards on my account I also tried to delete one of the old credit cards but get an error as I couldn't delete any card that associated to my account ? I opened a ticket but still didn't get anything back yet.. This is definitely not a good user experience regarding the payment process..

How I can fix this as I'm not able to connect to the internet also no customer service is available ?

Best Answer

  • Whizz
    Whizz Posts: 17,987 admin
    Answer ✓

    Hello Riadh S. #33443,
    I hope this message finds you well. 

    I'm sorry to hear about this situation and I can assure you that we are here to assist you. I just verified your account and I managed to reset the limit of attempts for it. You should be able to try updating your payment method again. Moving forward, if this issue persists, I would kindly suggest you reach out to us in private. This way, an agent can do some more investigations and assist you. My suggestion would be to reach out to us on the live chat session as the conversation would be in real-time. Here is an FAQ you can use to contact us

    Have a good one!


  • Jess_i88b6
    Jess_i88b6 Posts: 11,956 ✭✭

    Hi @Riadh S. #33443

    You can delete only credit cards that are not associated with a plan.

    Can you try to use the browser in private mode before connecting to your account?

    You should contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Facebook:

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