Can't connect phone call

Sean G. #4365
Sean G. #4365 Posts: 9 ✭✭
edited December 2022 in Phones

I am trying to make a phone call and the call cannot connect. I have tried the troubleshooting in the FAQ (such as restarting the phone). Also I am trying to chat with fizz and my position in the queue went from 3 to 4 to 5 to 10.

Best Answer

  • Whizz
    Whizz Posts: 23,470 admin
    Answer ✓

    Hello Sean G. #4365,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you are currenntly speaking via chat with one of our customer service agents.
    A ticket has been escalated as well for the issue encountered. 
    In regards to the waiting time get in touch with us, as soon as an agent is available to chat with you the interraction will be assigned to that available person.
    Thank you for your understanding!
    I wish you a great day!
    -Eugen

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